How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2484
Experience:  Using & Working with GPS systems for 10+ years
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I'm trying to update my Magellan GPS. Norton said the

Customer Question

I'm trying to update my Magellan GPS. Norton said the program issuspect and danger.
JA: What Operating System (OS) are you running on your computer or device?
Customer: HP windows 10
JA: When did you last update your Norton software?
Customer: Never did. about 8 yrs old.
JA: Anything else you want the software expert to know before I connect you?
Customer: I'm at a loss at following their directions.
Submitted: 2 months ago.
Category: GPS
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

Whats the model number of your Magellan? Also, whats the exact file or program name that norton says is suspicious?

Thank you in advance for your reply,

Dustin S