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Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 11230
Experience:  8+ years of professional experience
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The only message I get is Map data is not available, Garmin

Customer Question

The only message I get is Map data is not available
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Garmin 2597
JA: What happened right before this popped up?
Customer: We tried updating the maps
JA: What troubleshooting have you tried?
Customer: Removing garmin express and trying again The device does not come up when I try to launch It says add a device
JA: Anything else you want the GPS expert to know before I connect you?
Customer: The directions tell me what to answer but I am given no opportunity to select anything
Submitted: 2 months ago.
Category: GPS
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

First, try going to

Info [or, Map Info ]

and see what maps are listed there, and whether any of them are selected (with a check mark or tick mark on their entry).

If none are selected, select one.

Also note any messages that appear when it is first powered On. They may relate to the problem.
And mention if any map updates have occurred lately, possibly just before this problem appeared.
And I will advise you further as needed and as appropriate to what you see and what happens.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

(If you need more info, or have any comments, use Reply To Expert to respond.)