How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 11197
Experience:  8+ years of professional experience
Type Your GPS Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My Magellan roadmate is not recognized when I plcug in to

Customer Question

my Magellan roadmate is not recognized when I plcug in to laptop windows 10
JA: What's the make/model of your GPS unit? How old is it?
Customer: rv9365t-imb had it a little over 1 1/2 years
JA: What happened right before this popped up?
Customer: nothing just hooked up to do a map update. says it is updating for disconnected devices
JA: What troubleshooting have you tried?
Customer: restarted pc unplugged and replugged turned gps on and off...
JA: Anything else you want the GPS expert to know before I connect you?
Customer: don't think so
Submitted: 2 months ago.
Category: GPS
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.
Did the Magellan previously do updates just fine with this Windows 10 computer, before this problem happened?

Customer: replied 2 months ago.
not sure never tried as computer is only 6 months old. Havnt tried to update since last year.
Expert:  Russell H. replied 2 months ago.

You mentioned something about 'updating for disconnected devices' - did that appear on the computer when you connected the Magellan device? or did it appear on the Magellan device?

Customer: replied 2 months ago.
on computer on gps says connected via usb follow instructions on computer
Customer: replied 2 months ago.
computer says usb device has malfunction and to unplug and replug it in
Expert:  Russell H. replied 2 months ago.

OK... have you been doing the Eject Device, or the Remove Device, procedure, before disconnecting the Magellan device from the computer? it's a good idea to do so. (Need details? just ask and I'll provide them.)

Customer: replied 2 months ago.
Computer does not recognize it to eject it
Expert:  Russell H. replied 2 months ago.

I see. Well, when you disconnect it, turn it Off for 10 minutes, then turn it On again without re-connecting it, what comes up on the Magellan device's screen? normal stuff? or any message or icon/logo/picture ?

Customer: replied 2 months ago.
ok back in 10
Customer: replied 2 months ago.
logo, radar sweeping thing, then opens to normal starting page with no issues
Customer: replied 2 months ago.
I have to run to store. be back soon
Customer: replied 2 months ago.
sorry it took so long but I'm back
Expert:  Russell H. replied 2 months ago.

I'm sorry to say that by 10 when you returned, I was asleep, in my time zone.

OK, so the Magellan device starts up normally when not connected to a computer, that's a good sign enough.

The device itself doesn't need updating 'for disconnected devices' then. I take it, that was a message on your computer.

Let's try this:

1. restart your computer.

2. if your USB cable for connecting the Magellan device is at all Used or old, replace it with a newer or new one.

3. choose a different USB port on the computer.

4. connect the Magellan device to that USB port on the computer (not on a hub)

5. wait a bit, observing. What noises does the computer make, and what does it show?

Customer: replied 2 months ago.
Magellan is not compatable with Windows 10. Have to do update on older computer.
Expert:  Russell H. replied 2 months ago.

Yes, that would make sense, so do you have an older computer to update the Magellan device on? if so, use that one for the one update, then you can go back to using your new Windows 10 computer for further updates - provided you update the Magellan device at least every 5 or 6 months, very roughly speaking.

Before you go, please rate my answer - a five-star rating best expresses appreciation of the work I have done. Thanks! and have a great day.