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Pete, Engineer
Category: GPS
Satisfied Customers: 18127
Experience:  Over 16 years experience installing and repairing electronics.
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I have magellan model n393m-5000, I need to updgrade the

Customer Question

JA: Hello. How can I help?
Customer: I have magellan model n393m-5000, I need to updgrade the system but I could not can you help?
JA: What's the make/model of your GPS unit? How old is it?
Customer: I do not know the model but at the back I have magellan model No. N393M-5000 written
JA: What happened right before this popped up?
Customer: I have not used the Navigator for close to 3years. just came back to Canada & I wanted to connect to my laptop for upgrade. after connecting I have a USB disconnection cable sign showing on the screen. But my laptop can see the Navigator connected because I can read the content from my laptop.
JA: What troubleshooting have you tried?
Customer: non
JA: Anything else you want the GPS expert to know before I connect you?
Customer: i just want to upgrade the navigator s i can start using it again.
Submitted: 2 months ago.
Category: GPS
Expert:  Pete replied 2 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 2 months ago.

You can upgrade your Magellan using SmartGPS Eco, which is available for download at:

Let me know if you would like remote assistance with this and I'll be happy to help.

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