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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2484
Experience:  Using & Working with GPS systems for 10+ years
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The nuvi2555lmt that I have will not connect to the pc,

Customer Question

The nuvi2555lmt that I have will not connect to the pc
JA: What's the make/model of your GPS unit? How old is it?
Customer: nuvi2555 lmt...not sure on the age...I am currently charging it...it does work
JA: What happened right before this popped up?
Customer: I had not used it for sometime so I do not know ..suspect it was turned off ...I have windows 10
JA: What troubleshooting have you tried?
Customer: resetting, unplugging ,, turning off and on
JA: Is there anything else the GPS Technician should be aware of?
Customer: no
Submitted: 2 months ago.
Category: GPS
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Try charging the Nuvi first, for several hours. Then test it without connecting it to the PC first, then try connecting it.

If it won't connect you could consider trying these options:
Try a different USB cable. They are sometimes defective.

Try a different USB port. They are no always equally functional, regrettably.

Unplug all other devices (that can be spared - excepting USB keyboard or USB mouse if any) - on any and all USB ports.

Do not use a USB hub.

Does the above help? I hope so. If not, I will advise you further.

Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
it is not completely charged...would that do it
Customer: replied 2 months ago.
it does come on
Customer: replied 2 months ago.
are you still there
Expert:  Dustin replied 2 months ago.

Welcome to justanswer, my name is ***** ***** I will do my best to assist you.

Would you like me to connect to your computer from here and fix the problem personally?

Thank you for your reply.

Dustin S.

Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)