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crash2199, Technician
Category: GPS
Satisfied Customers: 20200
Experience:  10+ years
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I have a nuvi 2597 LMT - have used about 20 times -Now all

Customer Question

I have a nuvi 2597 LMT - have used about 20 times -Now all at omce come on but nothing works?
JA: What model of Nuvi are you using? And can you guesstimate how old it is?
Customer: maybe 18 mothhs old
JA: What happened right before this popped up?
Customer: Nothing - just pluged in to car and picture of whereto ho - punch in addresses and sends me to some other place but is frozen. can not ove or anything..
JA: What troubleshooting have you tried?
Customer: none
JA: Is there anything else important you think the GPS Technician should know?
Customer: has not ever been dropped or anything
Submitted: 2 months ago.
Category: GPS
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Please hold the power button for 45 seconds without releasing -- The GPS should restart.

After the restart, do you still have the issue?

Expert:  crash2199 replied 1 month ago.


It has been a while since we have communicated -- The question is still open which means that you may still need help and I have not been credited with helping you.

If you still need help, please reply back here so that I can help you.

If the issue is resolved or you do not need help anymore/would like to close the question, please take a minute and use the star rating at the top of this page to rate our session as 5 stars then press Submit which allows me to receive credit for helping you.