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crash2199
crash2199, Technician
Category: GPS
Satisfied Customers: 20223
Experience:  10+ years
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Have power to the gps but screen does not light up,

Customer Question

have power to the gps but screen does not light up
JA: Just to clarify, what's the brand and model of the GPS?
Customer: X13-12066 SN 0890000016305
JA: What happened right before this popped up?
Customer: I plugged it into a power source and nothing happened
JA: What troubleshooting have you tried?
Customer: tried it in another power source and light to cigarette lighter came on and light on GPS came on but screen is black
JA: Is there anything else important you think the GPS Technician should know?
Customer: was left in the car could it have gotten too hot?
Submitted: 3 months ago.
Category: GPS
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

How old is the GPS?

Customer: replied 3 months ago.
4-5 years
Customer: replied 3 months ago.
model n393m-5000
Expert:  crash2199 replied 3 months ago.

Unfortunately, the GPS is outside of warranty and Magellan does not service GPS units outside of warranty.

The GPS will need to be repaired and it will probably cost you more to repair the GPS than to buy a new one.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  crash2199 replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.