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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2484
Experience:  Using & Working with GPS systems for 10+ years
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My Garmin Nuvi 1490 thinks I am connecting it to a computer

Customer Question

Hi
JA: Hi. How can I help?
Customer: My Garmin Nuvi 1490 thinks I am connecting it to a computer everytime I connect it to power on a trip
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Nuvi 1490 about 8 years old
JA: What happened right before this popped up?
Customer: It did a map update
JA: What troubleshooting have you tried?
Customer: Turning it off and back on, tried updating the software twicenow6
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No I don't think so
Submitted: 3 months ago.
Category: GPS
Expert:  Dustin replied 3 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 3 months ago.

Your garmi Nuvi needs to be repaired and updated, and you need a computer to do that.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Thank you for your reply.

Dustin S.

Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)

Customer: replied 3 months ago.
Hi Dustin
I am on windows 7
Expert:  Dustin replied 3 months ago.

Would you like me to connect to your computer, and then fix the Garmin for you?

There would be a 25$ fee for that service but you wouldnt have to pay until after i fixed the issue.

Dustin S

Customer: replied 3 months ago.
My computer is a little slow what do I need to have open. I am talking to you via my note pad and not the computer the Garmin is attached to.
Expert:  Dustin replied 3 months ago.

Is your notepad a windows 10, mac, or an android tablet?

Customer: replied 3 months ago.
A Samsung Android
Customer: replied 3 months ago.
Don I need Garmin express open
Customer: replied 3 months ago.
I have my computer running and the Garmin Nuvi attached
Expert:  Dustin replied 3 months ago.

Unfortunately, garmin express can only run on a Windows or a mac computer.

Do you have a windows or mac computer?

Customer: replied 3 months ago.
I have the Garmin connected to a windows 7 computer
Expert:  Dustin replied 3 months ago.

Excellent, lets go ahead and connect then.

To start the connection, please click this link if you are ready to proceed right now

if not, i am on EST, please let me know a time you want to continue. These steps need

to be done from your pc only. Other devices will not allow remote connection as requested.

hhttp://www.justanswer.com/remotedesktop/join.aspx?Session=76eea0e2-5408-4362-9ebd-b3cef64fc6a6

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Customer: replied 3 months ago.
OK adding that link to my pc
Expert:  Dustin replied 3 months ago.

allright, if you get stuck or run into any issues, keep me posted.

Customer: replied 3 months ago.
I am getting an invalid link message
Customer: replied 3 months ago.
I have logged in on my pc now
Expert:  Dustin replied 3 months ago.

I dont see you connected.. Standby

Customer: replied 3 months ago.
Hi Dustin I am back
Customer: replied 3 months ago.
my pc restarted
Customer: replied 3 months ago.
Can you connect to my screen again?
Customer: replied 3 months ago.
Hi my problem has not been fixed.
Customer: replied 3 months ago.
Hi Dustin
I am still waiting for a resolution