GPS Repair Problems? Ask a GPS Technician for Answers ASAP
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the power to the unit and wait 10 minutes.
Connect the power and tell me if it now detects any satellites please
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
It is a pity you decided to reply in that way, you can get your refund here