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Rusty
Rusty, Customer Service
Category: GPS
Satisfied Customers: 5883
Experience:  Over 20 years electronics experience. How may I help you today?
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My CE still is still very inaccurate distance wise. It has

Customer Question

My CE still is still very inaccurate distance wise. It has been back to you for repair.
JA: What's the make/model of your GPS unit? How old is it?
Customer: CAN 310? Quite old.
JA: What happened right before this popped up?
Customer: It worked well for a few months then became prx 20% off
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the GPS expert to know before I connect you?
Customer: don't think so
Submitted: 9 days ago.
Category: GPS
Customer: replied 9 days ago.
Troubleshooting: At one point I was on the phone with an expert and he walked me through several options for repair. Unsuccessful so returned to you for repair. Worked ok for a few months then became prxx 20% off.
Customer: replied 9 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 9 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Expert:  Rusty replied 8 days ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 8 days ago.

Welcome. My name is ***** ***** experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

Do you still need help with this?
Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem. If this fixes the problem, please rate 3-5 stars. If the below doesn't fix the problem, please reply, and I will return your response as soon as possible. Rating negatively does not instigate a refund, but you can always request one from me if your problem is already solved. This is the initial stage of troubleshooting your device. Please reply when you get this, with your findings of these first troubleshooting tips, to initiate live chat.

For battery operated electronics:
Disconnect from the charger, and remove the battery for one full minute. If you cannot remove the battery, turn the device off, then back on.

For plug in electronics:
Unplug the unit for 1 full minute. Make sure the software/firmware is up to date by going into your setup menu, and check for updates.

For car and marine electronics:
Remove the in line fuse to cut power to the unit. For car, you may need the pin to get your electronics running again. For Marine, if you want two brands to work together, they must have NMEI ports. If not, let me know both of the model numbers and I'll check compatibility.

Treadmills:
Unplug the treadmill for one minute. Check all of the wiring, and make sure the belt is not too tight. It should lift 3-4 inches off of the deck, and not slip when you walk on it.

I look forward to viewing your reply.

Sincerely,
Rusty the Tech
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