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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2484
Experience:  Using & Working with GPS systems for 10+ years
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My Garmin starts says it's loading maps, then shuts off and

Customer Question

My Garmin starts says it's loading maps, then shuts off and starts over again. Need a new one?
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: NUVI 265W 1R2447267
JA: What happened right before this popped up?
Customer: Nothing just started the car.
JA: What troubleshooting have you tried?
Customer: Unppluged reset.
JA: Is there anything else the GPS Technician should be aware of?
Customer: Not to my knowledge
Submitted: 4 months ago.
Category: GPS
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

Have you tried a factory reset?

Turn off and unplug the device.

Press the lower right corner of the screen with your finger or a pencil eraser, and keep pressing while you turn the device back on with the power button.

Touch "Yes" when you receive the message "Do you really want to erase all user data?" This will reset the device to factory defaults.

Follow the prompts to reconfigure your device.

Customer: replied 4 months ago.
The screen doesn't stay on long enough to press the yes/no buttons
Expert:  crash2199 replied 4 months ago.

How old is the GPS?

Customer: replied 4 months ago.
Guess maybe it's time to buy another one instead of spending all the $ on trying any fixes.
Expert:  crash2199 replied 4 months ago.

Is the GPS over 1 year old?

Customer: replied 4 months ago.
Unit is probably 6-7 years old.
Customer: replied 4 months ago.
Just refund my $5 fee and we'll call i a day.
Expert:  crash2199 replied 4 months ago.

Sure; you can call customer service at 1-***-***-****