How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2470
Experience:  Using & Working with GPS systems for 10+ years
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

My Garmin Vivoactive is stuck on "power Off" The screen is

Customer Question

Hello, my Garmin Vivoactive is stuck on "power Off" The screen is not responding and I have recharged it completely. I t was purchased in June 2016
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: It was purchased new on June 28, 2016
JA: What happened right before this popped up?
Customer: I ran with it on Sunday. checked my details of my run and took it off. The next morning it was frozen
JA: What troubleshooting have you tried?
Customer: \I recharged it completely. Tried to hold the button on left bottom a few seconds.
JA: Is there anything else important you think the GPS Technician should know?
Customer: The last time I golfed I had trouble with the screen. Took several touches to respond to accepting score.
Submitted: 3 months ago.
Category: GPS
Expert:  MasterFixIt replied 3 months ago.

Hi good morning, Im sorry to hear that.

A lot of these watches have developed this issue and its an internal component failure. And I suspect this to be the fault as well.

If your Vivoactive watch just under a year old or just over that time period.

Thank you

Tech Michael