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MasterFixIt
MasterFixIt, Technician
Category: GPS
Satisfied Customers: 9568
Experience:  I have 12 years of experience servicing all GPS models.
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Garmin web updater does not recognize garmin gpsmap 496,

Customer Question

garmin web updater does not recognize garmin gpsmap 496
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: garmin gpsmap 496. about 10 years mac sierra
JA: What happened right before this popped up?
Customer: I told a drink of coffee.
JA: What troubleshooting have you tried?
Customer: rebooting
JA: Is there anything else the GPS Technician should be aware of?
Customer: negative
Submitted: 5 months ago.
Category: GPS
Customer: replied 5 months ago.
Hello?
Expert:  MasterFixIt replied 5 months ago.

Hi, I m sorry to hear that.

Does it appear to connect to your USB and computer now?

Also please try to perform your update on another computer to rule out a few things.

Once that is done, I will be able to tell you with certainty what is wrong.

I have a strong suspicion now and it means the unit has an internal component failure due to its age. Also it may no longer be compatible with Garmin's web updater software as things have changed so rapidly in the tech feild.

Personally given the devices age, and the high cost of repair on them, and the fact that anew model will be so much more advanced and have many more useful features, I would simply replace this one at this point in tile. You will be happy you did;-)

The new ones are really much different and way more powerful with all kinds of interesting things it will tell you as you are driving. Ticket prevention even lol;-)

In any case, I will stick with you until this is complete please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a Wonderful day!

No additional cost to rate kind;-)
Sincerely
Tech Michael