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Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 11046
Experience:  8+ years of professional experience
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Computer will not detect my GPS for map updates, but it will

Customer Question

Computer will not detect my GPS for map updates, but it will detect my wife's and download updates.
JA: Just to clarify, what's the brand and model of the GPS?
Customer: nuvi2639lmt
JA: What happened right before this popped up?
Customer: computer said device was not connected. then I went to support.
JA: What troubleshooting have you tried?
Customer: other than plugging nuvi in several times, nothing
JA: Is there anything else the GPS Technician should be aware of?
Customer: other than have not used gps in awhile, no
Submitted: 4 months ago.
Category: GPS
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

This often happens with Garmin GPS devices.

- Are you using Garmin Express on the computer? if so, you might perhaps need to have it recognize an alternate device, rather than the one originally registered to it.

- make sure the Garmin device is fully charged up for 2+ hours before trying again.

- Try a different USB cable.

- Try a different USB port.

- Unplug all other devices (that can be spared - excepting USB keyboard or USB mouse if any) - on any and all USB ports.

- Do not use a USB hub.

Let me know how that goes, please. I will offer further advice as needed.

Expert:  Russell H. replied 4 months ago.

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