Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The AGE of the device?
2) How often do you use this device?
3) Do you have any documents - like an owner's manual - for this device?
I ask these questions so that I know how "familiar" you are with the device operation and what resources you have.
Please use the REPLY box below.
IMPORTANT NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.