How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 18135
Experience:  Over 16 years experience installing and repairing electronics.
30970729
Type Your GPS Question Here...
Pete is online now
A new question is answered every 9 seconds

I have a mac computer and when I try to down load geocaches

Customer Question

I have a mac computer and when I try to down load geocaches onto my garmin gps it does not recognize the plugin. It tells me the plugin is in my computer but it will not work. What can we do to make it work.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: GPSmap 62stc
JA: What happened right before this popped up?
Customer: The support page came on
JA: What troubleshooting have you tried?
Customer: Downloading the plugin again and downloading the bypass for mac
JA: Is there anything else the GPS Technician should be aware of?
Customer: I downloaded firefox and that worked for a while, but now it says it won't support the plugin anymore
Submitted: 5 months ago.
Category: GPS
Expert:  Pete replied 5 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 5 months ago.

You will need to ensure your browser and plugin are up to date.

What version of Safari and Firefox are you using?

You could try using the Google Chrome browser - let me know if this works:

https://www.google.com/chrome/browser/desktop/index.html

--------------------
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
--------------------

Customer: replied 5 months ago.
All are updated. Tried chrome but still won't work. Safari version is 10.0.1 , Firefox version is 53.0.2.
Expert:  Pete replied 5 months ago.

Garmin announced a couple of years ago that the irplugin was being abandoned, so there will be no updates or fixes for new browsers.

Customer: replied 5 months ago.
what you are telling me is I will no longer be able to download to my gps from my computer?
Expert:  Pete replied 5 months ago.

You can no longer use the plugin on your computer, however you can still use the Garmin WebUpdater software on your computer:

http://www8.garmin.com/support/download_details.jsp?id=3699