Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Model Name & Number of the device you are working with? In other words, do you have ANY numbers on the device - besides the letters?
If you can find and send back the first few characters of the serial number (usually printed right next to a bar code), I should be able to find the exact model.
2) Have you ever worked on a device like this (opened one up), and want to try to replace the battery yourself?
Please use the REPLY box below.
IMPORTANT NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.