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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2484
Experience:  Using & Working with GPS systems for 10+ years
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Garmin Express will not load. I am trying to update maps. I

Customer Question

Garmin Express will not load. I am trying to update maps. I have a lifetime update and can't seem to find a way toupdate
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: It is a NUVI 1350. Age maybe 6 years
JA: What happened right before this popped up?
Customer: Nothing
JA: What troubleshooting have you tried?
Customer: None. It said to contact tech support
JA: Is there anything else important you think the GPS Technician should know?
Customer: No
Submitted: 5 months ago.
Category: GPS
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Garmin and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Garmin.

Let me know the results please

Thank you