GPS Repair Problems? Ask a GPS Technician for Answers ASAP
Hello. My name is Michael. I can help you with your question.
Does the computer recognize the device when you plug it into the usb port?
Can you please try downloading the Garmin Express Software at the following page and installing to see if it is a newer version?
Thank you. When you open Garmin Express, do you see the GPS as a connected device?
Next, please try doing a hard reset on the device. There is a video on how to do that here:
Skip to about 1 minute. You don't have to do the first part with Basecamp.
Didn't do the reset?
It's fully refundable if we cannot provide you with a solution. If you are not going to want to continue, it would be best to let me know now, since I'm not compensated for my time helping you without finishing and receiving a positive rating.