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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 36866
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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Dropped my nuvi1300 now it wont work just lights up a blank

Customer Question

dropped my nuvi1300 now it wont work just lights up a blank page
JA: What's the make/model of your GPS unit? How old is it?
Customer: garmin nuvi1300T sr,#1NV948768 7 years old
JA: What happened right before this popped up?
Customer: i may have dropped it but ive dropped it before no prob
JA: What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the GPS expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: GPS
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nuvi and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit.

Let me know the results please

Thank you

Customer: replied 4 months ago.
nothing
Expert:  Richard replied 4 months ago.

If you connect it to the computer, does the computer detect it?

Customer: replied 4 months ago.
it just lights up
Expert:  Richard replied 4 months ago.

Thanks

It is the internal mainboard that has faulted, you cracked it when you dropped it

I am really sorry about this and you are going to have to replace the unit, this type of repair is more expensive then purchasing a replacement do they do not offer it

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you