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Followed your instructions to format Garmin Edge 500. Now

Customer Question
all I get on power...
Followed your instructions to format Garmin Edge 500. Now all I get on power up is: "working" The device does not register in 'My Computer'
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Garmin Edge 500, about 4 to 5 years old
JA: What happened right before this popped up?
Customer: I formatted it. Because it was driving me mad
JA: What troubleshooting have you tried?
Customer: No useable data for about two months now. It just locked up every ride with some strange screen
JA: Anything else you want the GPS expert to know before I connect you?
Customer: Does it have compatability issues with a Mac?
Submitted: 10 months ago.Category: GPS
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Answered in 4 hours by:
1/11/2017
Electronics Technician: Pete, Engineer replied 10 months ago
Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 18,306
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 10 months ago

The Garmin Edge 500 is compatible with a Mac.

Have you tried it with any other Macs or computers?

Can you try leaving it connected to the Mac and then power off and restart the Mac whilst the Edge 500 is still connected, and let me know if it registers?

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Pete
Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 18,306
18,306 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

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