Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What is the "condition" of the device right now? That is, does it still work well (with the currently installed maps), does the battery hold a good level of charge when NOT connected to power (at least 20 minutes), etc.?
2) Do you have a computer and USB cable - to connect the device to the computer?
3) Do you have HIGH SPEED & RELIABLE internet access?
Please use the REPLY box below.
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.