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Richard, Customer Service
Category: GPS
Satisfied Customers: 38583
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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I have a megallen road mate stuck on a screen displaying a

Customer Question

I have a megallen road mate stuck on a screen displaying a laptop and the receiver usb display really
JA: What's the make/model of your GPS unit? How old is it?
Customer: its 2036 not sure of the exact year
JA: What happened right before this popped up?
Customer: the opening of Magellan usually shows up then it reverts rite into this display
JA: What troubleshooting have you tried?
Customer: I've tried resetting the device connect it to my pc
JA: Anything else you want the GPS expert to know before I connect you?
Customer: I just want it to be functional again
Submitted: 9 months ago.
Category: GPS
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Magallen and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the unit.

Let me know the results please

Thank you