How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2465
Experience:  Using & Working with GPS systems for 10+ years
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

Le downloading the garmin app, I am trying to set up a

Customer Question

le downloading the garmin app, I am trying to set up a Garmin vivosmart HR and getting nowhere fast.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: it is a vivosmart HR purchased around 20th December 2016
JA: What happened right before this popped up?
Customer: when trying to connect it is saying the version of smart phone we have does not allow to connect
JA: What troubleshooting have you tried?
Customer: setting up downloading of app
JA: Anything else you want the GPS expert to know before I connect you?
Customer: not recognising password ***** e-mail address
Submitted: 6 months ago.
Category: GPS
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me please the make and model of the smartphone your trying to use?

Thank you