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G. Weathers I registered, but did not know that I was in a

Customer Question
My name is***** I...
My name is***** I registered, but did not know that I was in a country besides the USA. This is the third a another et I've been at this. I'm told that my maps are 34 months out of date. When I logged in, and requested a current map of the USA, I was told to enter another email address, because the one I was using was associated with another country. I have only one email address, so I cannot do as requested.
JA: What's the make/model of your GPS unit? How old is it?
Customer: I've been trying to locate the make and model of my GPS. All I know is that it is tomtom GPS which I purchased from amazon.com. I will continue trying to locate the information requested.
JA: What happened right before this popped up?
Customer: I only remember being told to provide the make and model number of my GPS. I am admittedly slow. but I'll continue trying to find the information requested.
JA: What troubleshooting have you tried?
Customer: To be absolutely honest with you, I don't have a clue.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: I just want to update my current map of the USA. tHANK YOU.
Submitted: 10 months ago.Category: GPS
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Answered in 7 minutes by:
1/5/2017
Electronics Technician: Russell H., Service Tech replied 10 months ago
Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 11,409
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That is a puzzling problem.

Please tell me

A. are you trying to update your maps, and entering your email address, on your TomTom device?

or are you entering your email address on your computer? if on the computer, into what program window are you entering that information as requested, please?

B. How new is the TomTom device in question, measured from its date of original purchase, please?

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Customer reply replied 10 months ago
I am entering the information on my laptop. I know nothing about texting. I am strictly old school.
Customer reply replied 10 months ago
I do not consent to any additional amount.
Customer reply replied 10 months ago
I do not consent to pay any additional amount.
Electronics Technician: Russell H., Service Tech replied 10 months ago

Thank you - you may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)

I can understand that, Mr. Weathers. Please just tell me the name at the top of the window, on the laptop's screen, in which you are entering that information. (If necessary, open or go to that window again, please.)

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Customer reply replied 10 months ago
I believe I have already paid enough.
Electronics Technician: Russell H., Service Tech replied 10 months ago

Thank you - you may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)

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Customer reply replied 10 months ago
The name Russell H appears at the top of the window.
Customer reply replied 10 months ago
Are you waiting for a response from me?
Electronics Technician: Russell H., Service Tech replied 10 months ago

Impossible.

I have nothing to do with registering your TomTom or getting its maps updated.

The window that is about getting the TomTom maps updated... what is at the top of its window, when you are asked for an email address, please?

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Customer reply replied 10 months ago
As I have already stated, I am interested in having the map of the USA in my GPS updated, and nothing else. Thank you.
Electronics Technician: Russell H., Service Tech replied 10 months ago

Understood. Toward that end, I have to ask,

The window that is about getting the TomTom maps updated... what is at the top of its window, when you are asked for an email address, please?

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Customer reply replied 10 months ago
Are you telling me that your business with me is t an end, and I should contact tomtom again?
Electronics Technician: Russell H., Service Tech replied 10 months ago

No.

Are you sure you're reading my page, and my posts?

I apologize for making such poor progress with this case. I have gotten no information about the case that could help me form an answer, therefore I must regard myself as worthy only to Opt Out, with apologies. I have Opted Out, opening the case to other Experts in this category.

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Customer reply replied 10 months ago
If I log out without receiving the service I requested, that I will need to go back to tomtom, and receive nothing for the fees I have paid?
Customer reply replied 10 months ago
I have said repeatedly that I was interested in having the map of the USA in my GPS device updated. Russell H responded that he had nothing to do with registering my GPS or updating maps. In one of his email messages to me, he stated that my satisfaction was guaranteed or my money would be refunded, so I suppose that means what I have paid will be refunded and will need to go back to tomtom, since I have not received what I requested.
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Greg A.
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