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Richard, Customer Service
Category: GPS
Satisfied Customers: 38524
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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I had my new WT5 charging on the mains all night and still

Customer Question

Hi Pearl
JA: What's the make/model of your GPS unit? How old is it?
Customer: I had my new WT5 charging on the mains all night and still only showing 40%..Its attached to the pc now and jumps from 40% to 60%
JA: What happened right before this popped up?
Customer: Pearl what's 'this'?
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the GPS expert to know before I connect you?
Customer: I also have a PT4 with no trouble but I do find the charger on the WT5 a very fickle piece of equipment
Submitted: 9 months ago.
Category: GPS
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the WT5 and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the watch and charge it.

Let me know the results please

Thank you