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I attempted to updated the software on my Garmin Nuvi and

Customer Question
Hello! I attempted to updated...
Hello! I attempted to updated the software on my Garmin Nuvi and after the update all of my favoriters were deleted How can I recover them?
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Nuvi 1350 approximately 4 years old
JA: What happened right before this popped up?
Customer: I connected the device to my computer to do an update through Garmin Express for the first time
JA: What troubleshooting have you tried?
Customer: Im a novice at this. Ive only googled for info
JA: Anything else you want the GPS expert to know before I connect you?
Customer: I was asked if I'd allow them to use my info
Submitted: 10 months ago.Category: GPS
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Answered in 4 hours by:
1/4/2017
Electronics Technician: Pete, Engineer replied 10 months ago
Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 18,332
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 10 months ago

Do you have a backup of the favorites saved somewhere to recover them from?

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Customer reply replied 10 months ago
No I do not.
Electronics Technician: Pete, Engineer replied 10 months ago

Ok, then unfortunately there is no way to retrieve them if you do not have a backup to recover from.

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Customer reply replied 10 months ago
Okay. So what information did Garmin ask to use? Wouldnt it be my addresses? I also had to register the device. There is a file on the account that shows content. Can that be the lost info?
Electronics Technician: Pete, Engineer replied 10 months ago

What format is the file on the account that shows content?

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Electronics Technician: Pete, Engineer replied 10 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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Pete
Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 18,332
18,332 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

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