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Pete, Engineer
Category: GPS
Satisfied Customers: 17912
Experience:  Over 16 years experience installing and repairing electronics.
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My Garmin vivoactive is flashing the garmin logo and does

Customer Question

My Garmin vivoactive is flashing the garmin logo and does not work
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Vivoactive hr and it's about 6 months old
JA: What happened right before this popped up?
Customer: It just died. I tried resetting and tried recharging but no luck
JA: What troubleshooting have you tried?
Customer: Held the left button down for 15-20 secs which usually works but not this time.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No. That's all.
Submitted: 8 months ago.
Category: GPS
Expert:  Pete replied 8 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 8 months ago.

Have you tried updating the watch?

You can use Garmin Express to install any updates:

Let me know if that works?

Happy New Year!
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Expert:  Pete replied 8 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.