Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device or software.
To help you with this issue, may I ask:
1) The FULL Model Name & Number of the device you are working with?
2) What software is running each time you start your computer?
3) What type of computer do you have (Windows, Mac, etc.)?
Please use the REPLY box below.
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT be available by phone at the moment.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.