How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: GPS
Satisfied Customers: 17270
Experience:  Over 16 years experience installing and repairing electronics.
Type Your GPS Question Here...
Pete is online now
A new question is answered every 9 seconds

I have just done an update and all my maps and saved

Customer Question

I have just done an update and all my maps and saved journeys have no vanished. Device is showing no map data available and the TOOLS icon has gone
JA: What's the make/model of your GPS unit? How old is it?
Customer: Nuvi 1410
JA: What happened right before this popped up?
Customer: I plugged the device into my computer to do the update which, according to my screen, was successful
JA: What troubleshooting have you tried?
Customer: I can't really do anything as the icon for the tools menu has also gone
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Then I cant' see what remedy you might be suggesting
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No thank you
Submitted: 7 months ago.
Category: GPS
Expert:  Pete replied 7 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 7 months ago.

Do you have a recent backup of the data from before the update was attempted?

Customer: replied 7 months ago.
no I am afraid not
Customer: replied 7 months ago.
I don't see how I can do anything without the tools icon
Expert:  Pete replied 7 months ago.

Ok, well the maps and saved journeys are stored in the Nuvi's memory - inside the unit.

If they are gone, and there is no backup to recover them from, then I'm afraid there is no way to recover them.

Since the Tools icon is also missing, it seems that the update did not work correctly or has become corrupted somehow, so you will need to attempt another update, or perform a factory reset on the device.

Expert:  Pete replied 7 months ago.

To perform a Master Reset on your Garmin Nuvi 1410:

  • Start with the device switched off and unplugged from power.
  • Touch and hold the lower right corner of the screen.
  • Continue touching and holding the lower right hand corner of the screen then press the power button.
  • Release the power button when the device powers on.
  • You will see a new message: Do you really want to erase all user data?
  • Remove your finger from the touchscreen when this message displays.
  • Tap Yes (Button on the right).

Your device will automatically reset. Follow the on screen prompts then take your device outdoors to acquire satellites.

Expert:  Pete replied 7 months ago.

My answer may not be "good news", but is an accurate & honest answer.
Many times the only "fix" will be to repair or replace a failed device, or to realise that the information you are looking for is lost.

So please do not hold that against me :)

Expert:  Pete replied 7 months ago.

I notice your rating for my service has not gone through...
Do you need any further assistance?