Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The STATUS of the device now, including the "battery condition" of the device? That is, does the device power up using ONLY the internal battery, and STAY ON for AT LEAST 15 minutes?
2) Do you have HIGH SPEED internet connection?
3) WHEN was the device last used SUCCESSFULLY?
Please use the REPLY box below.
NOTE WELL: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.
Feel free to DECLINE any such offers, and continue in this text/chat form.