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Richard, Customer Service
Category: GPS
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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My device shows low battery. After plugging in to my

Customer Question

My device shows low battery. After plugging in to my automobile socket for 40 m9nutes, it only goes to "loading maps" and the goes blank.
JA: What's the make/model of your GPS unit? How old is it?
Customer: Garman Nuvi, TWN668436
JA: What happened right before this popped up?
Customer: I had not used for a few weeks
JA: What troubleshooting have you tried?
Customer: I connected to my computer to charge battery, but nothing happened
JA: Anything else you want the GPS expert to know before I connect you?
Customer: How to determine the problem and is the battery replaceable
Submitted: 8 months ago.
Category: GPS
Expert:  Richard replied 8 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nuvi and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Nuvi.

Let me know the results please

Thank you