How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13321
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
Type Your GPS Question Here...
Dustin is online now
A new question is answered every 9 seconds

My nuvi 52 seems to be "locked up". I can turn it on, get

Customer Question

My nuvi 52 seems to be "locked up". I can turn it on , get the View map screen and then I can't go any further. Cam you help?
JA: What model of Nuvi are you using? And can you guesstimate how old it is?
Customer: The unit is three years old and I can't find a model number.
JA: What happened right before this popped up?
Customer: Nothing that I remember or recognize.
JA: What troubleshooting have you tried?
Customer: That may be part of my problem. I have turned it off and then restarted it as welll as trying many different "panic" button pushes.
JA: Anything else you want the gps expert to know before I connect you?
Customer: Not that I cAN THINK OF.
Submitted: 9 months ago.
Category: GPS
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

This could just be a temporary software issue that we can cure with a simple reset.. Or, it could be a damaged map or software file and we may need to upgrade the units software.

Lets try this reset first

Once reset, let me know if the device will start normally, if it does please remember to return here and click and submit a 5 star rating.. If this reset doesn't work please send a reply and let me know what happened, and then we can go through further steps as needed.

Dustin S

Expert:  Dustin replied 9 months ago.

Hello again, I havent heard from you for a while. Did you still need help with this issue or not?

If you do not need help, please remember to click and submit a 5 star rating to show that I was able to answer your questions. If you still need help, please send a reply so we can continue working on the issue.

Thanks again,

Dustin S.