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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8789
Experience:  Using & Working with GPS systems for 10+ years
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I just received a garmin nuvi 2689 lmt gps the cover said it

Customer Question

I just received a garmin nuvi 2689 lmt gps the cover said it is ready to use but it doesn't seem to want to do anything do I need to update maps ?
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: it's new and it's the 2689 lmt
JA: What happened right before this popped up?
Customer: I went to
JA: What troubleshooting have you tried?
Customer: none I'm worried about doing something wrong
JA: Anything else you want the gps expert to know before I connect you?
Customer: what do I do next
Submitted: 9 months ago.
Category: GPS
Expert:  Greg A. replied 9 months ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) Did you have ANYTHING on the screen of the device - when you powered it ON (such as prompts to set the language & location)?

2) Did you connect the device to ANY power source, or just power it ON?

3) If connected to a power source, what power source is that?

Please use the REPLY box below.


Expert:  Greg A. replied 9 months ago.

Hi again,

Please try to post ONLY on this page (I see you posted a NEW question).


Customer: replied 9 months ago.
Greg I'm sorry to trouble you. I did open garmin express and it loaded new maps I wanted to transfer my favorites from my nuvi 50 but in didn't give me the options it only transferred from my garmin 350 I also wanted to go to the garmin guarge to load additional vehicles as it is on my other gps but somehow I got to "JUST ANSWER " website for answers from lawyers or medical which I wasn't interested with. I tried to call garmin but it seems you are closed on weekends
Expert:  Greg A. replied 9 months ago.

Hi again,

Sorry I didn't see your reply earlier and sorry about any mix-up with questions on this site.

I can guide you on transferring favorites from one device to another - but I will tell you that it is a multi-step process. Its not that hard, just several steps that involves:

1) ADDING EACH device to Garmin Express

2) "Backing up" EACH device (in the "Tools" section of Garmin Express).

Once EACH device is backed up, those favorites will become available to TRANSFER to the other device.

Does that sound like it will work for you?