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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2470
Experience:  Using & Working with GPS systems for 10+ years
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Our garmin program is not working, vivo2 - less than a year,

Customer Question

our garmin program is not working
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: vivo2 - less than a year
JA: What happened right before this popped up?
Customer: the latest 'update'
JA: What troubleshooting have you tried?
Customer: none available
JA: Anything else you want the gps expert to know before I connect you?
Customer: it just says cannot connect
Submitted: 9 months ago.
Category: GPS
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

What type of phone are you trying to pair your Vivofit too? is it an android, an iphone, please specify.

Also, were you previously able to pair the Vivofit to the same exact phone?