How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2463
Experience:  Using & Working with GPS systems for 10+ years
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I just purchased a garmin vivofitbit ,I am 88 yrs old inee

Customer Question

I just purchased a garmin vivofitbit ,I am 88 yrs old inee to corect my personal profile such as weight height and DOB iwas born in 1928it only goes back to 1930
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Garmin vivo
JA: What happened right before this popped up?
Customer: I entered my weight Height And Dob scrolled back tp 1930 that is as it would go!
JA: What troubleshooting have you tried?
Customer: there was nothing i could do! I used my cell phone to register,that is why i am talking to you
JA: Anything else you want the gps expert to know before I connect you?
Customer: I need to know how to correct this problem
Submitted: 8 months ago.
Category: GPS
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

My apologies that no one responded to you sooner.

Did you still need help with this issue? Please respond when you can and I will do my best to assist you, or if you dont want to continue I will make sure this ticket is cancelled and send you the appropriate refund links as necessary.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.