How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 11203
Experience:  8+ years of professional experience
Type Your GPS Question Here...
Russell H. is online now
A new question is answered every 9 seconds

What's the make/model of your GPS unit? How old is it? i

Customer Question

Hi my name is*****: What's the make/model of your GPS unit? How old is it?
Customer: i have a new edge 520 and the head unit cannot find the cadence
JA: What happened right before this popped up?
Customer: i have been doing the set up & had set up hrm
JA: What troubleshooting have you tried?
Customer: thus is my first look to see if i have missed a switch on step
JA: Anything else you want the gps expert to know before I connect you?
Customer: yes i want to name my own Training programs 7 can't complete the step
Submitted: 11 months ago.
Category: GPS
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

If the cadence sensor has been installed according to instructions

And if the Edge 520 and the cadence sensor are both new

And if the cadence sensor has its battery/batteries properly installed, and they are new batteries and of the right type for the cadence sensor

... then if all that is true, but the cadence sensor is still not responding, I would say that would mean that you got a defective cadence sensor from the store, and would be justified in returning it promptly for an exchange or refund... the cadence sensor at least, but perhaps the whole Garmin 520 package and set, should be returned before the return/exchange period runs out.

(The return/exchange period usually does not last longer than 2 weeks after purchase, and sometimes less, e.g. a week or 10 days after the purchase. So doing this return-and-exchange ASAP is advisable.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.