GPS

GPS Repair Problems? Ask a GPS Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

GPS

I lost my maps on my device garmin nuvi 42 this message

Customer Question
appears ( No Detailed Maps...
I lost my maps on my device garmin nuvi 42 this message appears ( No Detailed Maps Found That Support Routing ) please I need help
Submitted: 1 year ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 3 minutes by:
11/14/2016
Electronics Technician: Greg A., Engineer replied 1 year ago
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 9,157
Experience: Using & Working with GPS systems for 10+ years
Verified

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) Is this unit an "LM" model - that comes with Lifetime Map updates?

2) The AGE of the device?

3) WHEN was this device last used SUCCESSFULLY?

Please use the REPLY box below.

Thanks

Ask Your Own GPS Question
Customer reply replied 1 year ago
the unit is not an LM model
i bought the device from 2 months
today is the last used successfully
Customer reply replied 1 year ago
cairo egypt
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - where are you currently located?

And when you look at the View Map screen, do you see the DETAILED maps for where you are now?

Thanks

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 1 year ago

NOTE: I see your call request, but don't have a phone available to be able to make that call. Another expert may respond to your call request at any time.

Please continue here - if you can.

Thanks

Ask Your Own GPS Question
Customer reply replied 1 year ago
no i don't see a detailed map i've made something wrong that erased the map
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - can you check the Map Info screen for me - and let me know if there is ANYTHING on that screen?

To get to that screen, START at the MAIN screen,

Touch Settings

Touch Map

Touch Info

Let me know if you can get to that screen and EXACTLY what you see on that screen - including ALL TEXT and ICONS.

Thanks

Ask Your Own GPS Question
Customer reply replied 1 year ago
after touching info just a blank white screen
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - that means that the map files may have been "lost" - or just "misplaced".

May I ask if you have a computer and USB cable to connect to the device?

Thanks

Ask Your Own GPS Question
Customer reply replied 1 year ago
i'm ready
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - has the device EVER been connected to the computer in the past?

And if so, did you "back up" any saved locations that may be on the device?

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 1 year ago

Let me ask if you HAVE ANY "saved locations" in the device - that you don't want to erase?

Ask Your Own GPS Question
Customer reply replied 1 year ago
i've connected the device but i'm didn't backup any locations . Just all i need is the files that will return my device like the begining
Customer reply replied 1 year ago
no
Electronics Technician: Greg A., Engineer replied 1 year ago

I understand. What I would LIKE to do FIRST is a Master Reset of the device - to see if we can get the files to reappear (without reloading - which can take a LONG TIME).

But let me ask if you - or anyone else - may have connected the device to a computer and deleted ANY files found there?

Ask Your Own GPS Question
Customer reply replied 1 year ago
i'm new to this device and i brought problems to it because of weak experience
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - but was the device attached to a computer and files deleted - OR did something else happen?

Ask Your Own GPS Question
Customer reply replied 1 year ago
i'm sure that i deleted the files because no detailed maps appears
Electronics Technician: Greg A., Engineer replied 1 year ago

I don't think you understand my question:

WAS THE DEVICE CONNECTED TO A COMPUTER?

And if so, were files DELETED - via the computer?

Ask Your Own GPS Question
Customer reply replied 1 year ago
the device was connected to the computer when the file was deleted
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - very good.

*** CAUTION for the future ***

Files should almost NEVER be deleted manually - when the device is attached to a computer.

Let me send you a link to a program you will need to UPDATE your device software and maps. This program (Garmin Express) will need to be downloaded and installed on the computer.

Then you will want to RUN the program, and THEN attach the device to the computer.

Then device should then be found, and ADDED to the program's screen, and from there you can UPDATE the device.

Click Here for Garmin Express Download --> http://www.garmin.com/express

Please allow plenty of TIME for the updates to be downloaded and applied to the device.

Let me know if you have any trouble during the process.

Thanks, ***** *****

Ask Your Own GPS Question
Customer reply replied 1 year ago
i'm already have this program runing in my computer
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - have you ADDED the device to the Main screen of Garmin Express?

And if so, have you clicked on that device icon - to see the update options?

Ask Your Own GPS Question
Customer reply replied 1 year ago
it's connected but it's up to date
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - in the MAP update area, what do you see for VERSION, and the map coverage area?

Ask Your Own GPS Question
Customer reply replied 1 year ago
there is no map update ):
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - please tell me what you see - when you first click on the device icon!

FULL TEXT PLEASE!

Ask Your Own GPS Question
Customer reply replied 1 year ago
you're up to date
last checked : today @ 12.07 am
software version : 4.00
and then two buttons ( tools) & ( store )
Customer reply replied 1 year ago
the text: map full coverage of north america and map options don't appear
Electronics Technician: Greg A., Engineer replied 1 year ago

I understand - and it would NOT appear if this device had Egypt maps installed originally.

So do you see ANY "Map" data AT ALL?

If not, has a memory card been installed (or removed) from the device?

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 1 year ago

Can you find the Serial Number of the device and send it back to me?

That serial number SHOULD be located

On the bottom of the unit, inside an outlined box (remove mounting bracket to view).

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - that looks like the "device id".

Please click on the TOOLS icon in Garmin Express, and copy the Serial Number from there.

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - that's interesting, as my lookup tool is NOT finding that particular unit.

So let's go ahead and TRY the master reset I mentioned earlier. I have the steps below.

=================================

Note: A master reset will erase all favorites and will restore your device to the default factory settings. If you would like to back up your favorites to your computer.

To perform a master reset on a nuvi 40 series devices:

  1. Start with the device OFF and unplugged from power (or the computer)
    • To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
  2. Press and hold the lower right hand corner of the display portion of the touchscreen
  3. Power on the device while continuing to hold the display
  4. Remove your finger from the touchscreen when "Erase all user data?" appears
  5. Touch Yes
    • If text language is not in English, this is the button on the right

The device will now reset. Follow the on-screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites.

NOTE: Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.

====================================

After the reset, go DIRECTLY to the Map/info screen - to see if the maps have reappeared.

Do this BEFORE connecting to the computer.

Let me know what happens.

Thanks

Ask Your Own GPS Question
Customer reply replied 1 year ago
i've reset the device but the detailed map dosn't appear
Electronics Technician: Greg A., Engineer replied 1 year ago

Thanks for trying that for me.

I will assume that the Map/Info screen is still BLANK - is that correct?

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 1 year ago

Thanks for that. That screen shot is telling you that the Garmin servers - to update the Express program - can not be reached at this time and from your location. That would NOT affect the device itself.

Back to the device status:

I can only assume that some of the files that define what maps were installed originally have been deleted.

To get those files restored, you will need to contact Garmin Support for your area - since I don't have any records of that serial number device available.

I know it is late there, so you will want to contact the support folks during "normal business hours" - in most cases. I have their contact information below.

Garmin Customer Service no. 02-267 36 868

email : *****@******.***

Sorry I couldn't give you a better outcome, but please let me know what happens with this issue.

Take Good Care & Travel Safe, Greg A.

Ask Your Own GPS Question
Electronics Technician: Greg A., Engineer replied 1 year ago

One last thing you MIGHT want to try is to REMOVE the memory card from the device (while OFF), and then reboot the device.

Then check the Map info and Garmin Express Tools screen again - to see if the maps have reappeared.

Ask Your Own GPS Question
Customer reply replied 1 year ago
ok
Customer reply replied 1 year ago
also nothing appears
Electronics Technician: Greg A., Engineer replied 1 year ago

OK - it was a try.

Please let me know what you find out from the support folks - when you can.

If this has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.

Thanks, ***** *****
--. .-

Ask Your Own GPS Question
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 9,157
9,157 Satisfied Customers
Experience: Using & Working with GPS systems for 10+ years

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,157 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

27 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
Need update for nuvu 40. 3 4 years. Garmin express. What is
need update for nuvu 40 JA: How old is your Nuvi? Customer: 3 4 years JA: What have you tried so far with your Garmin? Customer: garmin express JA: Anything else you want the GPS Expert to know before… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
On half moon bay golf club Cairns my 150 gps has a big error
On half moon bay golf club Cairns my 150 gps has a big error for middle of green on the 8th hole … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
HOW TO DOWNLOAD WAYPOINTS TO THE COMPUTER. GARMIN ETREX
I PLUGGED IT IN TO THE COMPUTER WITH THE SUPPLIED CORD … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
815 satisfied customers
My wtx watch takes about 3 or 4 holes at least to find a
my wtx watch takes about 3 or 4 holes at least to find a satellite and frequently loses reception. this happens both in my florida home and in my north Carolina summer home where it was purchased this… read more
Harry
Harry
493 satisfied customers
Will not hold a charge. Always computer i leave home with it
always computer i leave home with it showing full charge however it dies before 1st hole … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I tried to download from the net and then it sopped to work.
Second opinion] I tried to download from the net and then it sopped to work. I tried to reset but no success. Now it's completely dead. What can I do other than trow it away??… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
How do I set the time to CST on my 7771T-LMB. Magellan.
how do I set the time to CST on my 7771T-LMB JA: Who makes your GPS? Customer: magellan JA: What have you tried so far with your Magellan? Customer: setting but there is no option for time chaning JA:… read more
Harry
Harry
493 satisfied customers
Did my nuvi 57 maps get updated after I ran the proper soft
Did my nuvi 57 maps get updated after I ran the proper soft ware Garmin Express? … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
50 satisfied customers
I need a replacement battery for golf buddy world.... A09
I need a replacement battery for golf buddy world....Li A09 07? Any idea where to obtain? … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Have a new GPS Garmin 60, need help instructions confusing.
have a new GPS Garmin 60, need help instructions confusing. downloaded the manuals. need to have some one who can tell me what to do. I have the unit here near the computer. HELP … read more
Greg A.
Greg A.
Engineer
9,157 satisfied customers
My nuvi50LM gps has states missing on it and that is where I
My nuvi50LM gps has states missing on it and that is where I am going to travel … read more
Greg A.
Greg A.
Engineer
9,157 satisfied customers
Cannot pair my GPS to phone for hands free chat GPS & phone
Cannot pair my GPS to phone for hands free chat GPS & phone have been updated … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
How do I change the mobile phone setting to update my
How do I change the mobile phone setting to update my TomTom … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I have a magellan roadmate 1430 gps that I cant get it to
I have a magellan roadmate 1430 gps that I cant get it to change from some foreign language to english, … read more
Harry
Harry
493 satisfied customers
Not recognized by my laptop 6630T. Box says its android.
wondering if the fact it is wireless does it need to connect to my computer??… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
It snapped and broke at the wrist band. Golf buddy its a
it snapped and broke at the wrist band JA: Who makes your GPS? Customer: golf buddy its a watch gps for golf JA: What have you tried so far with your GPS? Customer: nothing it broke the plastic to con… read more
Harry
Harry
493 satisfied customers
I purchased yourPlatinum Golf Buddy less than two years ago
Hi I purchased yourPlatinum Golf Buddy less than two years ago and it's not working .The GPS when I turn it on doesn't show the golf course I'm at aND WHEN I TRIED TO TALK TO A LIVE CUSTOMER SERVICE p… read more
Harry
Harry
493 satisfied customers
No maps after update. I download tomtom my drive. Twice
no maps after update JA: Did you download all the necessary software for the update (e.g. Garmin Express or WebUpdater)? Customer: I download tomtom my drive JA: How's the Internet connection while up… read more
Harry
Harry
493 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x