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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2463
Experience:  Using & Working with GPS systems for 10+ years
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Map udate will not download on my device, been trying gor a

Customer Question

map udate will not download on my device, been trying gor a whole day yesterday.
JA: What's the make/model of your GPS unit? How old is it?
Customer: Roadmate5265T-LMB
JA: What happened right before this popped up?
Customer: I followed the instruction, and I saw there is one update, I clicked on it, but will not do anything
JA: What troubleshooting have you tried?
Customer: plug in and plug our out
JA: Anything else you want the gps expert to know before I connect you?
Customer: I just want to update my map to latest version, please
Submitted: 8 months ago.
Category: GPS
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Expert:  Dustin replied 8 months ago.

Also, what type of internet do you have at the place where you are trying to download the map update. Satellite internet, mobile hotspot / cell phone internet, cable, dsl, etc?

Expert:  Dustin replied 8 months ago.

Hi, I never heard back from you. Did you still need help with this issue?

If so, please reply so we can get started. Otherwise, please send a message saying you don't want to continue so we can close this support request.

Thank you,

Dustin S