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Pete, Engineer
Category: GPS
Satisfied Customers: 18137
Experience:  Over 16 years experience installing and repairing electronics.
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I live in the Atlanta area, I can not maintain a satellite

Customer Question

I live in the Atlanta area, I can not maintain a satellite signal. Do you have any info as to the problem. I am traveling across the country and need my Garmin.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: nuvi2699 bran new.
JA: What happened right before this popped up?
Customer: nothing i could remember.
JA: What troubleshooting have you tried?
Customer: I have an old unit and it started having problems last week. now the new one is having the same.
JA: Anything else you want the gps expert to know before I connect you?
Customer: I am a bad typest.
Submitted: 11 months ago.
Category: GPS
Expert:  Pete replied 11 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 11 months ago.

Does the Nuvi pick up satellites ok if you turn it on outdoors?

Customer: replied 11 months ago.
It always did in the past. We are experincing alot of smoke from forest fires in the north ga mountans. could that be a factor.
Expert:  Pete replied 11 months ago.

Yes, smoke from forest fires will cause the signal to disperse and weaken, so that is the likely cause of the loss of signal.

Customer: replied 11 months ago.
call when you can tomorrow.
Expert:  Pete replied 11 months ago.

There has been a payment failure for your call request.

Can you try operating the device in a smoke-free area and confirm back that it works ok there?