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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2463
Experience:  Using & Working with GPS systems for 10+ years
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When I try to sign in to Magellan to update my unit the site

Customer Question

when I try to sign in to Magellan to update my unit the site will not accept my e-mail
JA: What's the make/model of your GPS unit? How old is it?
Customer: 9465t-lmb 7-inch
JA: What happened right before this popped up?
Customer: nothing it just says it is not the right e-mail
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the gps expert to know before I connect you?
Customer: this is the sz
Submitted: 8 months ago.
Category: GPS
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Make sure that your CapsLock key is not in the On state. Check by typing letters anywhere on your computer screen, and see if they come out lowercase, or UPPERCASE.

Then try your email and password, again.

(I am assuming you are trying to sign in, using a computer screen. If not, please correct me.)