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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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Jusy got a garmin nuvi 75. on clicking address keep getting

Customer Question

jusy got a garmin nuvi 75. on clicking address keep getting map data unavailable. the machine is fully updated
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: it's new nuvi 57LM
JA: What happened right before this popped up?
Customer: switched on got a message to update. plugged into computer and got a message that it is up to date. Just realised I pulled the plug from comp (mac) and got the message that it had not been disconnected properly
JA: What troubleshooting have you tried?
Customer: switch off start again
JA: Anything else you want the gps expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: GPS
Expert:  Richard replied 8 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the garmin and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit and use it.

Let me know the results please

Thank you