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crash2199, Technician
Category: GPS
Satisfied Customers: 20236
Experience:  10+ years
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My GPSMAP 498 does not work. There is no Satellite Strenght

Customer Question

My GPSMAP 498 does not work. There is no Satellite Strenght Indicator Bar showing.
JA: What's the make/model of your GPS unit? How old is it?
Customer: GPSMAP 498, about 6 yrs old
JA: What happened right before this popped up?
Customer: Nothing, just lost the indicator. Map shows a constant position with a red icon.
JA: What troubleshooting have you tried?
Customer: Shut the unit down and retry and leave on for 15 min or so.
JA: Anything else you want the gps expert to know before I connect you?
Customer: Just a sudden loss after working fine on last usage.
Submitted: 11 months ago.
Category: GPS
Expert:  crash2199 replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 11 months ago.
  1. Start with the device powered OFF
  2. Press and hold the Page button and Power ON the device
  3. Continue to hold both the Page and Power button until the I Agree button is highlighted in the lower right corner of the screen
  4. Press the Enter button

The device should now switch to the GPS satellite screen. Leave the device in clear view of the sky for at least 10-20 minutes to acquire satellites. If the device acquires the satellites before 20 minutes, the device can be used or powered off.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 11 months ago.
The advice sounds good but I am not on my boat and cannot try the solution until I board.
Expert:  crash2199 replied 11 months ago.

If the GPS is with you right now, you can try the steps without being on your boat but if the GPS is on your boat then I completely understand.

Customer: replied 11 months ago.
On the boat. Thanks and will try. Is my $5 good faith credited back.
Expert:  crash2199 replied 11 months ago.

I am not sure what you mean -- "Is my $5 good faith credited back"

Are you asking for a refund after I have provided you with steps to fix the issue?

Customer: replied 11 months ago.
Are you associated with Garmin GPS products as this is what I was led to believe from the internet website. It said there was a refundable $5 good faith deposit. Then there was a $29 bill on my credit card for a phone call fee which I did not give permission or use. I have issue with this and have advised my credit card company if not removed immediately from my account.
Customer: replied 11 months ago.
I did not check "Start My Free Trial" either as I thought I was dealing with Garmin or an affiliate.