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Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 10918
Experience:  8+ years of professional experience
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I tried downloading garmin express for windows 10 but it

Customer Question

i tried downloading garmin express for windows 10 but it wont initialize
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: nuvi 50, about 5 years old
JA: What happened right before this popped up?
Customer: i downloaded it hit install and the initialization screen comes up and nothing
JA: What troubleshooting have you tried?
Customer: i tried deleting the install and downloading it again
JA: Anything else you want the gps expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: GPS
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I hope I can help you with the problem.

First, what computer do you have, please? a Windows PC, or an Apple computer?

And, what version of Windows (or MAC OS X, if an Apple) is running on the computer?

Customer: replied 9 months ago.
Windows pc running windows 10
Expert:  Russell H. replied 9 months ago.

OK, good.

First, find the download you were trying to install from, and delete it altogether.

Second, restart your computer (you can rejoin this conversation later).

Third, go to

once you are logged in again after the restart... and download the


button's download - not the one (a DMG file) for Mac.

Fourth, try running that once it is downloaded, with the Garmin device NOT connected to the computer yet.

If there is an error message again, let me know what it is, please, in full and exactly.