How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2480
Experience:  Using & Working with GPS systems for 10+ years
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I use a Garmin Nuvi2597. I recently re-set it (factory

Customer Question

Hi. I use a Garmin Nuvi2597. I recently re-set it (factory re-set) and since then it is showing the most unusual route directions For example, it is set on Fastest Route, but doesn't provide it.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: H/mm. 3, maybe 4 years
JA: What happened right before this popped up?
Customer: Before what popped up - this talk screen?
JA: What troubleshooting have you tried?
Customer: I have changed the type of route from fastest to shortest etc, but have the same result - a contorted route that doesn't use the obvious and shortest distance.
JA: Anything else you want the gps expert to know before I connect you?
Customer: No, apart from this recent 'thing', it has been good.
Submitted: 10 months ago.
Category: GPS
Expert:  Greg A. replied 10 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) What procedure did you use to RESET the device?

2) WHY did you decide to reset the unit?

3) Can you give me an EXAMPLE of what kind of directions are generated?