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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2463
Experience:  Using & Working with GPS systems for 10+ years
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I updated my Garmin before going on vacatiom last week. When

Customer Question

I updated my Garmin before going on vacatiom last week. When I tried to put an address in it , it comes up "No Data Available". I cannot enter an address.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: nuvi 265W about 5 years old
JA: What happened right before this popped up?
Customer: Mothing other than I installed updates
JA: What troubleshooting have you tried?
Customer: I reinstalled it again.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: GPS
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What update did you do on your Garmin before vacation, please?

And, how did you apply the update?

Customer: replied 8 months ago.
It was an update from Garmin Express that I am allowed to do twice a year. It was appllied from the Garmin update over the internet
Expert:  Russell H. replied 8 months ago.


When dealing with an update for your Garmin device, it is best to simply download, install, and use Garmin Express.

Go to

and (if you have a Windows PC) click on the big blue Download button at center bottom of the page. (If you have an Apple, click on the nearby Download for Mac link.) And download Garmin Express' installer to your computer, save it, then double-click upon it to install Garmin Express.

Then start the program, Garmin Express. Then connect your Garmin device. Then use Garmin Express to update your device.

Let me know how that goes. (Perhaps you have already done this? if so let me know.)

Customer: replied 8 months ago.
I have already done this.
Customer: replied 8 months ago.
I am not satisfied with this ....Credit my credit card account.