How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2463
Experience:  Using & Working with GPS systems for 10+ years
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

GPS does not work on my 220, Forerunner 220 361065706,

Customer Question

GPS does not work on my 220
JA: Just to clarify, what's the brand and model of the GPS?
Customer: Forerunner 220###-##-####
JA: What happened right before this popped up?
Customer: Nothing. Just noticed that the Distance and Pace were not functioning
JA: What troubleshooting have you tried?
Customer: Re did Settings several times
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: GPS
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

When you say you redid the settigs several times.. Can you verify if this master reset is what you did ( as seen in this short video )

If that is exactly what you did....

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 8 months ago.
tried to do the master reset as shown in the video. Did get a message " Aquire a GPS fix, etc." Does that help?I am using Windows 10
Customer: replied 8 months ago.
I am going to pass for now. I have people at work(Runner's Edge in Missoula, MT) who are knowledgeable. Thanks.
How do I get a refund on my $5?
Expert:  Dustin replied 8 months ago.

By the time you responded two hours later I was off work. Its not been until now Ive had a chance to sign in and catch up on my messages.

I do hope that your knowledgeable friends are able to help you, if they arent able to help you there are still several other steps you and i can walk through.

With that being said, the link below will help you process a refund