Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.
Please tell me what you have tried to correct this?
Also how old is your Magellan GPS?
And please explain what it does now exaclty so I can help.