How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask GeekGal Your Own Question
GeekGal, Electronics Support Tech
Category: GPS
Satisfied Customers: 1334
Experience:  MIS degree and 15+ years experience supporting electronics of all kinds
Type Your GPS Question Here...
GeekGal is online now
A new question is answered every 9 seconds

Need to update map data base, q4 x11-15302, just started

Customer Question

need to update map data base
JA: What's the make/model of your device? How old is it?
Customer: q4 x11-15302
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started having message to update. dont know how to trouble shoot
JA: Anything else you want the electronics expert to know before I connect you?
Customer: unit is approx 8 to 10 years old
Submitted: 9 months ago.
Category: GPS
Expert:  GeekGal replied 9 months ago.

Hi there! My name is***** would be my pleasure to assist you with this. upgrades are available through the purchase of an SD card directly from the company. You will need to visit to order the USA and Canada Maps Update. You will need the model number (which you've already provided - q4 x11-15302) and serial number (for certain models) to find the compatible card. You can usually find the serial number of your Nextar GPS by looking on the back of the unit or on the box it came in. Check the overview description to see which SD card lists your GPS model number and serial number and order the matching card.

Expert:  GeekGal replied 9 months ago.

Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.