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Ask Dustin Your Own Question
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13535
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
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My Garmin 2589 became slow in information search and began

Customer Question

HI, my Garmin 2589 became slow in information search and began to flash and eventually turn out and has not returned to work.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Is a Nuvi 2589, Tran(###) ###-#### but on 05/25/16. SKU(###) ###-####
JA: What happened right before this popped up?
Customer: It was instoled in the car on services.
JA: What troubleshooting have you tried?
Customer: The GPS now is off duty.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: Ist possible that a can sent it to you?
Submitted: 12 months ago.
Category: GPS
Expert:  Dustin replied 12 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 12 months ago.

Lets try a master reset on the device first.. heres how

  1. Start with the device turned off and unplugged from power
    • To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
  2. Power on the device
  3. When the first copyright screen appears press and hold the lower right hand corner of the display portion of the touchscreen
  4. Remove your finger from the touchscreen when "Erase all user data?" appears
  5. Touch Yes
    • If text language is not in English, this is the button on the right

Now, whether or not this works please send a reply and let me know, as we may still need to update the units software.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.